At Aetna Navigator, you can take care of certain health care transactions.
Not yet an LM HealthWorks Plan member?
Use this guest ID and password to visit Aetna Navigator and see what you’d be able to do as a member.
User Name/Guest ID: choicepos2
Check the status of a claim.
Look at the results of claims that were processed and find out when payments were made. You can also find out your share of the cost.
Request a medical ID card.
Lost your card? At Aetna Navigator, you can print a temporary ID card to use. You may also email Member Services from Navigator or call LM HealthWorks at 1-877-458-4975 to request a replacement card.
Note: To request a prescription drugprescription drug: A prescription drug is one that you can get only with an order form (prescription) from your doctor or health care professional. ID card, please go to the Express Scripts Web site.
Estimate the cost of care.
With Navigator’s Cost of Care tools, you can get estimated average costs for medical treatments and procedures, tests and other services in your area. Use this information to have a discussion with your doctor about care options. Learn more >
Use Navigator’s Hospital Comparison ToolHospital Comparison Tool: The Hospital Comparison Tool is an online tool at Aetna Navigator that allows you to compare hospitals in your area according to measures you select. Some of the comparison measures include average inpatient stays, readmission rates and competencies in certain specialized or complex care. to compare hospitals in your area on the measures and qualities that mean the most to you.
Get a Health History Report.
This report puts all of your claims-based information in one place. Forgot when you had that routine exam or treatment? Can’t recall how much your doctor charged for that visit? You can find it all in your Health History Report.
Explore Aetna SmartSourceSM.
This online tool scans Aetna’s online resources to pull up health information of interest to you and your needs. Enter a condition or symptom and you’ll get information about doctors, medications, treatment options, costs and special programs related to your needs.
Contact Member Services.
As an LM HealthWorks Plan member, you can email Member Services right from your Navigator home page. Member Services can help with claimclaim: A claim is information sent to the LM HealthWorks Plan requesting payment for medical or prescription drug benefits that you or a covered family member received. If you use in-network providers, they will submit claims for you. If you use out-of-network providers, you must file your own claims. and benefits questions, address changes, replacement medical ID cards and other needs.