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The In Touch Care (ITC) enhanced condition management program can provide assistance with your serious health condition.

Condition Management

  • Did you know iconLearn to better manage a chronic medical condition and live healthier every day.

  • Wrench IconCondition management services can help you avoid or reduce complications, prevent hospitalization and enjoy better overall health.

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The LM HealthWorks Plan has an enhanced Condition Management program, with a new name: In Touch Care (ITC).


The ITC program is designed to help members who have more serious health issues, like chronic conditions and acute medical events. For example, if you’re diagnosed with diabetes or high blood pressure or if you’re facing surgery or a hospital stay.

With ITC, you can connect by phone with a registered nurse, called a Care Manager, who can give you one-on-one support for high-risk health situations. You’ll work with the same Care Manager for all of your health issues. Your Care Manager can get to know you and your unique health issues, so you never have to repeat yourself. In fact, you can have the same Care Manager for all of your covered family members, too.

If your claims data or health assessment indicates you could benefit from an ITC Care Manager, an ITC representative will call to invite you to join the program.

But, you don’t have to wait for a phone call. If you have been diagnosed with a condition, or have an upcoming surgery scheduled, just call Aetna Member Services at 877-458-4975, and select Option 5. Member Services can direct you to the appropriate Care Management program, to see if you qualify and/or to get started.

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